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Customer Feedback Print E-mail


Our aim is always to provide the BEST possible customer service, and in EVERY case we will do our utmost to maintain our high standard of service and do what ever is right to solve any issues for our customers.

Some installers say they give good customer service...

We do give good customer service - TRY US!

We will only win if our customers win!



Some comments received from our customers...

Rosemary D July 2020
We just wanted to let you know our new digibox arrived last week and - as promise_ we plugged it in and were up and running straight away!
Thank you so much for your advise and for the speedy delivery

Sue C June 2020
Just to say "thank you' for installing my dish and Humax box on Monday.  You were efficient, tidy and fast!

Jane R June 2020
A truly fast professional service. I can highly recommend using Trevor and Geri. Within a couple of days I had internet. I had been without for six weeks due to Orange's appalling service. The time taken by Trevor to ensure all was working well was very impressive. Plus I have renewed satellite TV! Thank you Trevor & Geri for coming to the rescue

Len, April 2020
Belated thanks for coming out to sort out our TV reception last week. It is wonderful to have all the channels restored in the present circumstances and we really appreciate your prompt help.

Diana, March 2020

Thank you so much for coming to sort out my TV today.    I cannot thank you enough. What a difference it will make for us.
Thank you so much and I would be happy to recommend you to anyone in our position as you were recommended to us.

Brian C. March 20
Thank you so much for your help yesterday in getting Jan back on line. We are really grateful. You really do give an amazing service.
David W, August 2019
Just a quick note to say thank you for the great work you did last week at our house.  Reception is now better than it has ever been, even in bad weather when in the past we always had pixelation when it rained.  Happy to recommend you to others.

Chris H, May 2019
A big thank you for sending us a replacement remote control for Humax.  We received it ages ago and I forgot at that time to say how we appreciated your quick help and service.

Gerry, April 2019
Thanks for the work this morning and good to meet you both, very impressive service.  Had a little play with it and is just what we wanted...

Stephan E, Sweden
Got the router today and plugged it in....
I works brilliantly and much faster than the other service I had from the UK. Mrs E is happy she can download lost episodes of Coronation Street and Emmerdale...
Thanks for sorting this out for me.... Brilliant...
Alan S. August 2018
Turned up as arranged, great homely install and all working perfectly!. They even bring a mini vac to clear up the dust from drilling a few holes.
Cannot recommend enough!

13th August 2018 Claire S
If you've ever wondered and then thought maybe not, then think again... Within a few days I had a quote which worked for me (and ultimately cheaper than I have been paying SFR for years).  Quick and efficient, the team turned up and...  In a few short hours we have access to loads of UK TV channels and a broadband service which matches our UK provider.  A HUGE thank you!

22 July 2018 at 13:59 Cliff E*******
Fantastic Service, Regards, Cliff

18/7 Gregory E
Hello Trevor. Thank you for such a professional service. You showed up on time, were courteous and efficient. Please let me know if you have any outlets on which I can recommend you

25/2 Richard and Rebecca
Just wanted to say thanks for a great service in fixing our satellite dish - much appreciated

21/12 G Baker
It was a pleasure meeting you today. A friendly and efficient service. We will have no hesitation in recommending your services, and would be happy to use TV Normandy again should the need arise.

6/6 Chrissie and Richard
Thanks you for your excellent and professional service. We are very happy with the IPTV set top box. Thanks for listening to our TV reception problems and for finding a solution so promptly. Much appreciated

23/5 John & Karen
Just a big thank you for a great and speedy service for both our TV & Broadband. Great to meet you both and please drop by when you are passing

13/5 Julian. Barfleur
I would like to say how happy I am with the television installation you did for me. All works perfectly. More especially I appreciate the advice you gave me, right from the initial contact to the final choice of box or satellite. It is not often that one finds people who advise with out considering their own interests. I would happily recommend you to anyone considering having UK satellite receivers installed.
yrs etc etc

8/5 Frazer
Just a Thankyou for the work you did for me at my home last week/ Nice to meet you both / Very professional and friendly/ Very helpful thanks

9/9 Tim B
... thank you for replacing my new Sky box, which arrived safely and is working fine. Your customer service is second to none, and I will certainly recommend you to others, even though we are out of your area. I think refunding the postage is above and beyond but very much appreciated. All in all, very impressive

19/8 Afzal
Just to let you know how well our system is working, and what a relief it is to be able to use the internet. Its good to watch the Olympics on the TV too. Thanks again


Ray L.

Hi Geri thank you both for making my life bearable again great to deal with a professional company as yours ! Sure to recommend you .thanks again


Anthony G.

I thought that I would let you know that our new Sky box is now working absolutely splendidly.  Thank you so much.

22/7 Tony & Beatrice

Very many thanks for your email this morning and congratulations and a big THANK YOU for a job very well done.  Beatrice is very happy that everything is working perfectly and that the secrets of the system were explained to her with perfect clarity. Again, thank you both for an excellent installation.

23/11 Pete & Sue
We were in quite a fix and thanks to your generous help, we can watch UK television. You were extremely kind and we would be very pleased if you would accept the enclosed as a small token of our gratitude.

Many thanks for your help. Sat box installed and working great - got a better picture than ever we had with the old box. Thanks again for your help

We are so very grateful that you were so very helpful with a quite complicated problem that you were able to solve.  First of all you suggested a solution, and then when we couldn't ourselves make it work, you were able to get it up and runnning.   My husband is over the moon that he's got his cricket.  I still only have Wimbledon on the computer....our local supplier has kept us waiting, without info, for three weeks for the correct dish.  We wish there was a Brittany TV down here in the Pyrenees!  Enough said, and thanks again!

Just a short note to thank you for the excellent  service you provided. All installed in a few hours and it is working perfectly.
I would have no problem giving you a 5 star rating. You do exactly what you say you are going to do when you say are going to do it. I have used enough contractors here to know that is a rarer situation than most people would believe. The information and the advice you provided even before the order was placed gave us a high confidence level the process would go well.

Thank you once again for your wonderful service.  
The Sky box arrived this morning, has been fitted and is working fine.
Thank you also for the diary and French to English adapter.
We wish you and your family a Happy Christmas and an excellent 2014
Alan & Doreen

12/11 EW
Hello Trevor and Mrs Dallas,
Just want to thank you for the box and your instructions over the phone to my husband who couldn't have got it all up and working without you. I will be back to buy my next box that sings and dances in the future.
Many thanks again

DE 7/11/13
Dear Trevor.
I write to thank you for the recent install you carried out of our Satellite Broadband system. Once again you have excelled yourself in carrying out a very satisfactory install. Even my supplier "Phonexpat" could not believe the speed that you completed the install. Your pleasant manner in dealing with this problem which is not within the normal field of providing TV satellite systems.
I am proud and confident in recommending you to anyone in need of any Satellite System whether it be TV or Broadband. Your workmanship and pleasant attitude that you have shown us during our previous installs like our Sky systems and now the Broadband service, has been a pleasure doing business with you. Especially also knowing that you provide a very good after sales service.
Too many times we have read of the cowboys out there getting on the band wagon and proclaiming to be install engineers when all they know is how to put a dish up and then vanish.
Thank you once again

BC 25/9/13
Trevor, problem with HD box resolved. New HdMI cable done the trick. Thanks for after sales support. It is important for us to know you are on the end of the phone. Good service to your clients. thanks again

PG 19/8/13
What a joy to know that Trevor and his wife are on the other end of the phone.  Yesterday, as promised, I received my replacement digibox and, as I live in the far South of France Trevor talked me through the easy installation process calmly, clearly and efficiently.  The results are excellent.
Thank you, Trevor, for such superb, courteous and friendly service.  You have made an already devoted customer very happy!

K&P 6/8/13

Thanks to Trevor Dallas for the speedy and efficient service of installing a connection for English TV to our office upstairs in our Chambres d'Hotes, Langourla.  This has been the second time we have used Trevor's services and we would not have any hesitation in recommending him to others who may require satellite TV services.


AP 17/7/13... Dear Trevor,

You have certainly won a customer for life and I will happily recommend you to all and sundry. I just wanted to thank you for all your efforts yesterday, your customer service is second to none and I am truly delighted!

Posted on Anglo info/forum 2009

He set up our system with the minimum of fuss and expense, a really pleasant happy guy and always ready to help SHOULD there be any problems, altho I've never heard of any from people who have used him....

JE  06/07/2013...
We have a holiday home and I arranged for TV Brittany to fit a satellite dish for Freesat. I just wanted to let everyone know what a fantastic service we received. Trevor got back to me really quickly with a quote for exactly what we needed and turned up at the agreed time. He carried out the job swiftly, with no fuss, and in just over an hour we had UK TV up and running. Just wanted to pass this on, as if you're looking to get satellite TV, in Brittany or Normandy , they are worth contacting.

Posted on: 28-Mar-2007

I've just had my satellite TV installed today by TVbrittany. Give Trevor Dallas a call, he's listed on the Anglofile directory. I'm delighted with his prompt and efficient service; no mess, no trailing wires and it works! I've got a moments peace to post this message because the children are watching CBeebies! I feel confident that his after sales service will be excellent too....Satellite Installation Laniscat Area


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